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Frequently Asked Questions
Well is Switzerland's health platform, guiding you from your first symptoms all the way through aftercare. The app is open to everyone in Switzerland, regardless of health insurer.
In your dossier you store prescriptions, treatment plans and medical documents securely and within easy reach, all in one place.
It depends on your symptoms and your insurance model. The symptom checker and the smart assistant show you the right point of contact; if you're insured with CSS, Visana or KPT.win.smart, including the best option for you.
After a telemedicine consultation with Medi24, your e-prescription is automatically added to your Well dossier. You can order it online or redeem it at a pharmacy.
The app is free. Well works with insurers including CSS, Visana and KPT (KPT.win.smart model), but many features are open to all users, regardless of insurer.
Well is open to anyone with Swiss health insurance. You can currently enter your basic insurance model (e.g. GP model, HMO or KPT.win.smart) if your insurance is with CSS or Visana, or you have the KPT.win.smart model. Only then do the symptom checker and assistant automatically factor in your model.
Our support team is happy to help you with questions about the Well app. You can reach us here.
Your data is stored encrypted and processed under Swiss data protection law. Find out more on our security page.