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How does the Well Assistant work?
You describe your concern in your own words – the assistant asks follow-up questions and classifies your topic, from acute symptoms to general health questions.
You describe your problem – Well finds the right information
Whether it's "when should I see a doctor?" or a question about medication: the assistant gives you validated information instead of generic AI answers from the internet.
Compliant with your health insurance model
If your insurance is with CSS or Visana, or you have the KPT.win.smart model, and you've entered your basic insurance model, the assistant knows it and points you directly to the right — and most affordable — point of contact for you.
Pharmacy, telemedicine or doctor – faster and cheaper
Instead of googling it or asking a general chatbot, Well gives you a recommendation tailored to Swiss healthcare – and, for CSS, Visana or KPT.win.smart members, also tailored to your basic insurance model.
Why a medical assistant – not a general AI chatbot
Unlike a general AI assistant for health questions, the Well Assistant is trained on the Swiss healthcare system and connected to certified partners like Medi24.
Secure, nationwide, encrypted
Your information is processed encrypted and used only to answer your question.